Friday, October 16, 2009
Notre Dame Federal Credit Union
Today, my mom called me to let me know that a letter for me had been sent to my home address to notify me that my account information with the Notre Dame Federal Credit Union may have been compromised. This was the only form of notification that I received - I did not receive an email, or an additional letter to my campus address which I also provided to the NDFCU. After learning about some of the information security breaches that we have looked at in the case studies, I wonder how long ago my information was made vulnerable to hackers. I plan on looking into this matter further, but because it is the weekend and the banks are closed, for now I can only hope that the NDFCU is taking steps to secure my information. After this incident I am seriously reconsidering how much I need a bank account at school, and I may choose to cancel this account soon.
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ReplyDeleteIt's disturbing to know that they did very little, with lack of urgency to notify you about the issue. I have had very little notifications by NDFCU since I became a member freshman year. For example, my debit card expired this summer and I rarely use it but it would have been nice to know ahead of time. Another thing I don't like that they allow is that using the same password for both account access and credit card access. It just seems like they don't take necessary measures to ensure security for their members. If mediocrity was the goal, they achieved it. I want to terminate my account as well because they lack communication and proactive engagement that is needed to keep customers happy, especially with college students that don't have time to check up on the details all the time.
ReplyDeleteI have also seen a problem with the Notre Dame Federal Credit Union and a phishing scam that was actually sent to my e-mail address. This is definitely disturbing, considering that many college students use the NDFCU to hold and access their money. The lack of security and problems that I have noticed with the NDFCU makes me believe that they are either not doing the proper steps necessary to protect personal information, or the hackers are specifically targeting this credit union because they know that there are many students who may not pay attention to such details. Since I received my phishing e-mail scam, I have closed my account at the NDFCU and have moved my funds to another bank, where the security measures are much better.
ReplyDeleteNDFCU has done a lot to ensure our security, and I give them credit for that, but of course there is more to be done.
ReplyDeleteI am impressed with their personal services, where they will ask where you will be for summer break and look out for suspicious purchases comming from unusual locations. They have been responsive to many security crises with phishing attacks and the Heartland Payment Systems breach. This past weekend I recieved a telephone call to verify my past 3 credit card purchases, since there was an error as I tried to add more Domer Dollars.
However, there are more ways they can communicate with students. Waiting for mail that originates from accross the street to arrive at home, and then have parents forward information to students is unacceptable in fraud emergencies. They could provide direct telephone or email communications for fraud alerts (though this does open room for potential malevolent attacks).
Until then, everyone with NDFCU must be active to protect thier own security, update contact info, and ensure campus addresses are correct. I would also advise everyone to save the telephone numbers on the back of your debit/credit card(s), so you can react quickly if your card is lost or stolen.
I was in London this summer and I didn’t notify NDFCU that I was traveling abroad. The first time that I tried to use my debt card at an ATM, the ATM machine took my card. I called NDFCU and they told me that some ATMs don’t take their debt card if you don’t verify where you are using it. I ordered a new one, which it came in a week and I was able to activate the card over the phone with the last four digitals of my social security number. I was pleasantly surprised by the security and the speedy recovery of NDFCU.
ReplyDeleteI was in London this summer and I didn’t notify NDFCU that I was traveling abroad. The first time that I tried to use my debt card at an ATM, the ATM machine took my card. I called NDFCU and they told me that some ATMs don’t take their debt card if you don’t verify where you are using it. I ordered a new one, which it came in a week and I was able to activate the card over the phone with the last four digitals of my social security number. I was pleasantly surprised by the security and the speedy recovery of NDFCU.
ReplyDeleteNo longer than an hour ago did I see that the Notre Dame Federal Credit Union not only got robbed by a middle aged lady at a normal teller's position in the bank but that NDFCU ATMs have been experiencing problems. On the newscast NDFCU warned all customers to make sure one's account and transaction were closed and shut off when walking away from the machine. They have been reporting multiple incidents where customer's accounts have been infiltrated. Thought it to be interesting and a weird coincidence that such a story came up on television no more than a day after me seeing this post.
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